RFGCO.COM Order Problem Report
Use this form to report a problem with a mail order you have received.
Must be filed within 72 hour of order receipt.
ALL CLAIMED DEFECTIVE ITEMS MUST BE RETURNED,
NO LATER THAN 10 DAYS AFTER RECEIPT.
We cannot process a claim without the merchandise being returned.
* Indicates a required field.
* Original Order Date: mm/dd/yyyy
* Date Received: mm/dd/yyyy
Todays Date:
* Postal Stamp Date: mm/dd/yyyy
* Postage Amount: $
* Invoice Number:
* Order Placed:
* First Name: * Last Name:
* Shipped to Address:
* City: * State/Prov.:
* Zip/Postal Code: Country:
* Phone Number: --
Incorrect or blocked email will prevent response.
* Email Address:
* Re-enter Email Address:
ALL Shipping Damage MUST be reported to the Carrier.
Shipping Damage Reported to Carrier?YESNO
Was Package Insured?YES NO
Hidden Damage Reported to Carrier?YES NO
Is this about a wrong or defective item?YES NO

Lost, damaged orders are the sole responsibility of the carrier.
RFG accepts no responsibility for insured or uninsured packages.
ALL claims or tracers, for lost or damaged shipments, must be initiated by recipient.

Please list items by RFG part number.

Quantity Item # ITEM Description Problem, be specific

COMMENTS:


Printable Merchandise Return Form

RETURNS Defective, or items shipped by our error, except ( tools, books, original parts, electronic parts (e.g. bulbs),
digital or virtual, custom or special orders, rubber stamps or auction items), MAY BE RETURNED WITHIN 10 DAYS,
for exchange with the same item.
Items must be returned in original condition and packaging, in the unit quantity as sold, unused.
No cash or credit refunds, house credits only. A fee will be applied to order cancellations &
returns not due to our error, 20% with a MINIMUM of $5.00. Shipping fees EXCLUDED.
RETURNS AFTER 10 DAYS WILL NOT BE ACCEPTED.
ELECTRONIC DEVICES- warranty 1 year against defects in manufacture, service with approval & $10.00 service charge.
REPAIRS are warranted for the work done for 30 days, return for service with approval & $10.00 service charge.

AUCTION ITEMS are sold as is, all sales final, no returns, no exchanges, no refunds.
No personal checks and no phone payments.
Other Auction Terms may apply, see item description for details.
Auctions and non-auction item orders can not be combined.
Auctions are limited to the quantities indicated in each auction.

RFG CLUB Membership offers subject to change without notice.
Dues are non-refundable. Memberships may be cancelled at any time with or without cause.

Prices, material, finishes are subject to change without notice.
All items are shipped at the prevailing price.
These terms (price list) supersede all previous.

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POB 562, OYSTER BAY, NY 11771